FREQUENTLY ASKED QUESTIONS

01.  DO YOU SHIP INTERNATIONALLY?

We currently offer our charity scheme to the UK. We can ship outside of the UK for additional costs.

02.  WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

The best way to contact us is by email, during office hours we will get back to you within the hours. This is particularly helpful if iyour query is anything to do with your logo, as we cannot see your logo through the phone, yet!

03.  HOW CAN I CANCEL OR CHANGE MY ORDER?

All orders can be changed, or cancelled, at any point before physical work has started on your order, this is usually at the point after payment.  After which time, as this is a personalised product, something we cannot reuse after it is  printed, we would not be able to cancel your order.

04.  HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We aim to have all orders out inside 7 days, if it is likely to be longer we will notify you at the time of ordering. If you need your order sooner, please email us with as many details as possible.

05.  I AM NOT A UK REGISTERED CHARITY, CAN I STILL ORDER?

If you are a fundraiser, then yes you can, let us know the chairty you are fundraising for with a letter of authority or alike, and we will help. If you don't have this, still get in touch, we can weed out the geneuine from the not genuine ones. We will not offer the charity discount to Joe Bloggs off the High Street to help promote his half price sale, even if they say a few quid is going in a tin to some charity at the end, or similar stories!

06.  OUR LOGO IS MULTICOLOUR, CAN WE STILL GET A DISCOUNT?

We can either convert your logo to a one colour logo to take advantage of the charity discount, alternatively we suggest viewing contacting out trading partners The Balloon Printing Company, by emailing info@theballoonprintingcompany.co.uk with a copy of your logo. Their minimum for a multicolour print is 1000 balloons.

07. CAN I ORDER A DIFFERENT QUANTITY TO THOSE LISTED?

Yes you can, our minimum order however is always 500 balloons to use the charity discount.

08.  WHAT SIZE BALLOONS CAN I ORDER?

As standard, we will use 11" balloons, but for no extra cost we can use 10" or 12" balloons. It is worth pointing out that a 12" balloon uses double the helium a 10" balloon will use.

09.  DO YOU OFFER FREE SAMPLES?

Yes we are more than happy to email you samples of our plain balloons, or a mock up of your design on a balloon. We can send out a small sample pack of plain balloons for £9.95 which contains 1 of each balloon colour, a balloon stick and a ribboned valve. Due to set up time involved, we are unable to send you physical samples with your artwork, just the mock up as sugested above.